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Buy and activate your license

One license covers one machine. It is tied to that machine’s Machine ID and verifies offline.

Online accounts are coming soon. To start a free trial, buy a license or move one now, email [email protected] or [email protected] with your Machine ID.

How buying and your free trial work

  1. Create a NetSnap account

    Sign up with your email address as the username, and a password.

  2. Enter your Machine ID and email

    Open the License panel in NetSnap Survey and copy the Machine ID. It looks like XXXX-XXXX-XXXX. Enter it, along with the email address the license should be sent to.

  3. Start your 14-day free trial

    Check out securely through Stripe. Your card is collected but not charged until the trial ends. You can cancel anytime during the trial at no cost.

    About the free trial. You are not charged until day 14. Cancel at any time during the 14 days and your trial license expires after day 14, with no charge. If you do nothing and want to keep the software, your card is charged on day 14 and your 1-year license is issued then.

  4. Receive your trial license

    A 14-day trial license is emailed to you immediately, tied to your Machine ID. Upload the .lic file in NetSnap Survey’s License panel.

  5. Get a reminder

    Three days before the trial ends, we send you a reminder email.

  6. Day 14: your card is charged

    Your card is charged the cost of the software, and your full 1-year license is emailed to you. It is also always available in your account.

  7. Install the full license

    Upload the new .lic file in the License panel. The license verifies offline, so the machine does not need internet.

After the trial, purchases are non-refundable. Cancel anytime to stop your next renewal; your license keeps working until the end of the term you paid for.

Manage licenses from your account

  • Download your license file again at any time.
  • Buy additional licenses for other machines.
  • Enterprise teams: manage licenses for multiple technicians from one account. Coming soon

Good to know

Can I try it first?

Yes. Free mode shows details for up to 32 devices per survey, with no time limit, and every purchase starts with a 14-day free trial. For trial questions or enterprise trials, email [email protected].

What happens when the license expires?

NetSnap Survey goes back to free mode. Your saved surveys still open.

Can I cancel?

Yes. Cancel anytime during the trial at no cost. After the trial, cancel anytime to stop your next renewal; your license keeps working until the end of the term you paid for.

See pricing